Siemens Customer Care Centre

Delivering customer care 24 hours a day, 7 days a week

The Siemens Customer Care Centre was established in November 2005 to build a centre for customer service excellence committed to providing a “One Siemens” approach for all of our customers.

Expert customer care coordinators, who know our solutions and live the Siemens vision, take personal responsibility to expedite customer requests.

We consider customer perceptions and work to deliver outcomes that exceed customer expectations. Our centre is supported by leading technology to deliver innovative solutions faster and more effectively than ever.

The Siemens Customer Care Centre provides services in areas such as quotes, sales order processing, fault calls, complaint resolution, satisfaction surveys, preventative maintenance scheduling, alarm monitoring and 1st level help desk.

Our services are provided around the clock and across all solution areas of water, energy, environment, healthcare, productivity, mobility, safety and security.